We have an extensive dealer network globally as well as offer online virtual demos which can be arranged via our sales team. We strongly recommend you check with dealers prior to arriving to confirm stock levels as these can vary dealer to dealer.

Your bike has a variety of available riding modes (power ‘assisted’ and ‘non-assisted’).

Although your bike is weather resistant (can handle light rain) it is recommended that you do not ride in torrential rain or through deep puddles. This can enter your battery and motor, causing damage.

Your bike is delivered to you mostly assembled, however there are some easy to follow assembly instructions once your bike arrives. Printed user manual instructions are included with every bike. Assembly can also be arranged for an additional fee through our service technician network.

To enquire about estimated delivery timelines and availability in your location, simply complete our Request Order Update form.

You will be advised an approximate time frame the bike will arrive in your country's regional distribution centre. From there, once the shipment clears, your bike is collected from our distribution centres and makes its journey to you. From time to time, delays may occur in customs and general freight congestion. We will keep you updated as and when these occur.

If you would like to make amendments to your order, please contact our Customer Care team.

We offer comprehensive warranties, accessible service centers and customer support on all of our bikes. You can find our warranty list here. To file a warranty request, simply contact our Customer Care team.

USA & international orders have their local state or country taxes added to the order depending on the delivery address entered at checkout. UK, EU & AU orders have their local state or country taxes added to the order depending on the delivery address entered at checkout.